Tenant FAQs

You can find all of our available rental properties directly on our website. Once you find one that interests you, you can apply by clicking the “Apply Now” button. The entire process is fully digital.

You’ll be asked to submit certain documentation – be sure to read the instructions carefully so you don’t experience delays.

In order to qualify for one of our rental properties, there are various requirements you must meet. Some of these requirements include a verifiable income of approximately 3x the rental amount, a positive rental history, a responsible credit score, and a positive background check.

When screening our residents, we follow all fair housing laws to ensure fairness and avoid any chance of discrimination.

We make it easy for you to report any maintenance concerns quickly and conveniently. To do so, simply head to the online tenant portal. Here, you can submit your request, along with details and photos that illustrate the issue!

You’ll also be able to track the progress on your maintenance requests, 24/7.

Should you be faced with an emergency maintenance need, please don’t use the online tenant portal. Instead, please call our emergency maintenance line for immediate support.

Emergency maintenance issues include urgent situations that can negatively impact your health or safety, or that can cause property damage. Examples include a major plumbing leak, electrical hazards, major water leaks, flooding and more.

In these situations, please call our emergency maintenance line and we will respond immediately.

If the situation presents an immediate danger, such as a fire or a gas leak, contact emergency services first, followed by our team.

Typically, rent is due on the first of every month. That said, please review the terms outlined in your lease agreement to confirm as every property may be different.

You can pay your rent via the online tenant portal. This portal offers convenient online payment options, allowing you to make secure payments from everywhere, every single month.

Online payments are the best way to reduce delays, but if you prefer a different payment method, please contact our team. We will work to find a solution that works for you.

If you can’t pay your rent on time, please contact our office as soon as possible. The earlier you communicate, the better. We will do our best to find a solution that minimizes consequences for you. That said, in general, late payments result in late fees and, sometimes, formal notices.

As your lease term approaches its end date, we will reach out to you with information regarding renewal options for your review. The new lease may include updated rental terms, market-based pricing adjustments, or other changes. You’ll be able to review your choices and make an informed decision on whether you wish to renew.

Many of the homes we manage are pet-friendly, but pet policies vary by property. Please review your lease agreement for all pet policy details. Often, if you wish to bring a pet in the home, it may come with pet applications, fees, deposits, or breed and size restrictions. It’s important that you fully understand the pet policies before adding a pet. Reach out to us for a complete explanation of your property’s specific guidelines.

We understand that life circumstances can change unexpectedly. If you need to move before your lease expires, contact our office as soon as possible. When you communicate in advance, we can explain your options, discuss any applicable lease obligations and help you understand the next steps. Typically, breaking a lease early will result in fees and the responsibility of continuing to pay the rent until a new tenant is secured.

The tenant portal is an important resource. Through the portal, you can pay rent, submit maintenance requests, review your lease documents and communicate with our management team. You can access the portal directly from our website using the instructions you received at lease signing. It’s important to log in to the portal regularly because it’s how you can manage every aspect of your rental experience and stay informed about important updates. If you’re having trouble logging in, please contact us and we’ll be happy to support you!

Before moving out, please provide proper notice, make sure rent payments are up-to-date and thoroughly clean the property. Once your move-out date is scheduled, we will provide you with guidance on the final procedures. Taking the time to leave your home in good condition and unsure all rent is paid will ensure you receive your full security deposit return.

When you move in, we collect and hold your security deposit. Then, when you move out, we inspect your property and assess its condition. If there are damages beyond normal wear and tear, we make deductions to your security deposit to cover the cost of repairs. We can also make deductions to your security deposit for unpaid rent. All deductions will be clearly documented, as we believe transparency is important.

When you call us, we answer – guaranteed! Call us at 704-317-8014 or send us an email at contact@tidepm.com for any questions you may have. Once you’re working with us, you’ll also have a property manager who will become your one point of contact for all your questions or concerns!